Metairie Auto Repair

The good folks at Guy's really took care of me and my vehicle today. I had to replace the battery a few weeks ago, and the next day, my A/C wouldn't work. I could hear the compressor, but no cold air was coming out. My auto mechanic niece recommended Guy's and ONLY Guy's, so I made an appointment with them and did a night drop yesterday. This morning they called me and said that my A/C was fine, that somehow the setting had been changed to blow air out only at my feet and not at my face, and that's why it seemed there was no cool air. They said there would be no charge and that I should just pick up my vehicle whenever I could that day. I have to say that they could have concocted a story about how my A/C needed "X, Y, Z" to work again and charged me a tidy sum to "repair" it, but they didn't. This is not the first time that Guy's has looked out for me and my family. My parents have been customers of Guy's for many years now, and will not take their cars anywhere else. Thank you to Kirk and Brian for doing the right thing today by being honest and charging me nothing to tell me the truth, that somehow the setting just needed to be corrected. Great job!

Honest work

Worst shop I have ever been to they gonna overcharge you. I went in for one thing they called back with $1500 worth of more repairs and I still left with a problem I didn’t have before I put my truck in the shop. Of course they gonna say oh it was nothing we did it will cost you another $1000. I spent $5100 like I told Brian I could have bought a truck with less miles of course he would say naw I don’t think so. I guess they will say whatever to get the person to pay an absurd price. Like I told them in the beginning I could have bought a truck with less miles than mine had I should have stuck with my first idea instead of letting him talking me into paying $5100 and my truck is still not 100% to drive. Also before I brought it I told them it doesn’t turn. After I brought it there I was told I would be charged another towing fee for them to get it into the shop. Like wow I told you that from the beginning and wasn’t told it would be an extra fee they claimed they didn’t tow. Also I informed Brian the battery was dead and I could change it out instead he told me they had a relationship with the part store I used and they would bring the replacement. I was like oh that’s kool only for them to call me back and say oh we have to charge you $51 to change out the battery. I could have did it myself why offer a service but inform the customer it will be a charge after you do it. This is a price gauge shop I wouldn’t suggest this shop to my worst enemy. They told me I needed some services that I actually did not need at all they just was guessing. $5100 gone down the drain and my truck still need to go to the shop

I have total confidence in the team at Guy's Auto and the work they do on my car. Clear and honest communication about work needed and its cost. Always professional, welcoming, and open to questions.

Guys is always the best. Wouldnt trust anyone else for such honest feedback and quality service.

Great Service. Appreciate the prompt repair of my Buick. All employees are knowledgeable and eager to assist their customers. Pleasant and kept me informed.

As a woman, this is the shop I trust most to be honest and transparent.

The people here are honest and knowledgeable. They communicate well and dont make up nonsense to charge you more for things you dont need. Only place we take our cars now.

Would not think twice to taking my car to Guys if I need to. Very courteous service

They were able to diagnose the problem quickly. They called us with an estimate for the parts and labor. They also performed a visual inspection of the vehicle . Completely satisfied with the auto repairs performed .