Poor communication. Incompetent
Mrs. Cheffer, we’re sorry to hear you were unhappy with your experience. Because this was an insurance claim, the repair delays and the decision to install a used steering rack were strictly dictated by your insurance provider's authorization process. We know insurance companies can be incredibly frustrating, but went out of our way to share regular updates and handle the repair properly within the limits of the insurance claim. If there are issues with the used parts the insurance company required, we'd be happy to inspect the car again to determine the cause.
- Guy's Foreign & Domestic Auto Repair